Shipping FAQs and Information

Due to the reason of COVID-19, the delivery time may be one week longer than usual. Thank you for your understanding, we will do our best to let you receive the goods within 30 days.

We are pleased to offer you Free Economy Shipping on your order of $60 or more after product discounts and that is shipping to one address within the contiguous United States. For orders with multiple shipping addresses, only one address per order that will receive a minimum of $60 worth of ordered product (after any discounts) to that single location will be eligible for the free shipping promotion.



When do products ship?

We know you want your ornaments ASAP. So, we work to get your order to you quickly.  In most cases, we will ship your order(s) from our warehouse within five (5) business days.  Please note the following circustances when this process may be delayed:

  • If we need to verify your credit card information, shipment of merchandise will be delayed until verification is complete.
  • If we have a question regarding the shipping address.
  • If we have a question about your order and have tried to contact you via phone or email to clarify (i.e. spelling, dates)
  • If an item is temporarily out of stock and we are waiting on new inventory. In this situation you will be contacted and given the option of selecting another ornament or waiting for the product to arrive.

How long does it take to receive my product?

Time in transit is the estimated number of business days from shipment of your order to your receipt of it. Please note that service is from time of product shipment (there may be processing or weekend days in between). You can estimate your delivery date using our Shipping Time Maps above.

How are shipping costs calculated?

Transportation plan  Shipping Calculation Rules
Standard Delivery 11 - 18 Business Days. Free shipping >$59.99
Standard Delivery 11 - 18 Business Days. $7.99 $0~$59.99

How do I reach Customer Service if I have a question about my order?

If you have questions or concerns about your order, you may contact our customer service team for help. Please have your order number ready.  You can send mail to